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Accessibility

Accessibility Policy Statement

 

It is the policy of The Corporation of the Township of Gillies that citizens with disabilities achieve accessibility in the provision of goods and services by the Township to this community, consistent with the principles of independence, dignity, integration and equality of opportunity as set out in the regulations of the Accessibility for Ontarians with Disabilities Act, 2005.

Accessible Customer Service Policy 

The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Ontario legislature in 2005 with the goal of creating standards to improve accessibility across the province.
 

The AODA allows the government to develop specific standards of accessibility that are designed to help make Ontario more accessible.
 

One of the specific standards that has been developed, and made law, is the Accessible Customer Service Standard.  This standard details specific requirements for all providers of goods and services in Ontario.  Through implementing the customer service standard, accessibility will simply become part of every day service delivery.
 

The customer service standard requires that providers of goods and services train employees, volunteers agents and contractors and others who could reasonably be expected to interact with the public on behalf of the township; or influence the development of policies, practices and procedures.

View Policy

Accessible Customer Service Feedback

The public can provide feedback on the accessibility of the provision of goods and services by the Township using the following methods:
 

a)    By mail addressed to: Township of Gillies, Clerk-Treasurer, RR #1, 1092 Hwy 595, Kakabeka Falls ON  P0T 1W0;

b)    By phone at:  (807) 475-3185;

c)     In person at:  Municipal Office, 1092 Hwy 595;

d)    By email at: 

Feedback will be responded to within 10 business days of its receipt by the Township.      

  

The Clerk-Treasurer is responsible for responding to the feedback and ensuring that action is taken to resolve any complaints, with the assistance of council if required.  

The following form may be used:  Accessible Customer Service Feedback Form

Accessibility Report 2010